Frequently asked questions

Selecting the right lock depends on several factors:

• The security level required
• The type of application and the space available to fit it in
• The environmental factors that could affect the lock, its material and lifespan (e.g. remote location, harsh weather conditions)
• Whether it needs to meet a certain security standard (e.g. to pass accreditation)
• The key configuration required for key management
• Whether or not the lock needs to be reprogrammable.

To see the full range of our locking systems, we offer you can search or Product pages, or for help understanding the differences between our locks, see our handy guide - 'Choosing a lock'.

If you need a unqiue locking solution our in-house design and personal consultation service can modify an existing product or create a complete new design. Our team of locking experts can guide you through the whole process, from concept to build and beyond, providing after-sales support in the form of installation advance, operational guidance and key management. 

If you are unsure which lock you need and would prefer to discuss your requirements, our team of locking experts can help you find the smartest solution for your application. To contact them: 

Once it has been established which locking product is most suitable for your needs, you can tailor your locking system with a choice of:

• Dimensions
• Finish
• Keying
• Key registration
• Accessories
• Access control

For guidance in choosing these variants, talk to our locking experts. Alternatively, if you require a custom design you can work with our team to order a locking system that meets your exact requirements.  

To uphold the security of your account and ensure order accuracy, we recommend placing your order by email and making payment via Worldpay account. A link to this will be sent to you by our team.

For this reason, we cannot take order over the phone. 

Our chosen courier is TNT, who we use to deliver all of our customer's orders. Depending on the quantity and complexity of your order, our standard delivery times are between 3-6 weeks. The details of your delivery will be confirmed during the quotation process of your individual order, taking into consideration key facts such as whether your item is made to order. 

All returns enquiries and after-sales issues are dealt with personally, by our Quality and After Sales Manager, who will review and resolve each individual case.

If, in the unfortunate event that you meed to return any goods to us, our Quality and After Sales Manager will liaise with you to organise that the items aresafely sent back to us in their original order. Following a full assessment, they will also resolve any issues.

At Camlock Systems we endeavour to design and manufacture the best quality products for our customers. To achieve this, we take the testing of our products very seriously. 

We start by determining how the product will be used, what sort of pressures the product needs to withstand and how long the product should last in normal use. 

Our tests fall into three main categories:

• Quality assurance
• Product reliability, and;
• Lifecycle testing

Quality assurance is a continual process of batch testing both component and finished product on a predetermined number of products throughout the whole manufacturing process.

Product reliability is assessed by a series of in-house and real-world situation tests that are monitored and reported back into the design and development departments so that continual improvement can be implemented. As part of this process, we will submit the products to extreme limitation tests of both mechanical and environmental resistance. 

Lifecycle testing is an ongoing process of cycle-testing on our own test rigs that can be set up to fast-track the lifecycle of a given product and to identify any long-term product component wear.